Artificial intelligence is changing numerous industries, and customer service is no exception. Today, more companies are considering a virtual AI agent to manage front desk operations, and the benefits are real for large and small businesses alike. Traditionally, businesses had to hire real people to attend to every call, and even with the investment, there was always a risk of missing a valuable call. Companies like Signpost are now offering AI receptionists, which have numerous advantages. In this guide, let’s talk in detail about the various aspects.
How do AI receptionists work?
Most AI models are based on advanced natural language processing (NLP) and machine learning. Companies are also deploying speech synthesis to ensure the overall response is as human and conversational as possible. AI is being trained on datasets, and an AI receptionist can process the input and analyze the intent and language. Based on the initial information, the agent can then access information from the knowledge base to offer accurate and precise responses. AI receptionists can do a wide range of things, from attending regular customer calls to taking appointments and bookings. If required, the system can automatically direct the user to the relevant customer care agent.
Benefits of using AI receptionists
The most obvious advantage of using an AI receptionist is ensuring availability. No matter what time a customer calls, they will get a response, even when the real agents are out of the office. The cost of AI receptionists is also significantly lower, and service providers usually charge on a monthly basis. The package depends on whether you have a large call volume or if the calls are usually of a longer duration. With AI, it is also possible to scale your operations efficiently without spending on staffing.
Are AI receptionists good for small businesses?
While large businesses with bigger call volumes are the first to use AI receptionists, small businesses can enjoy similar benefits. Firstly, smaller companies can benefit from reduced overheads and the extensive work that goes into hiring front desk receptionists. The core team can focus on more critical aspects, and if required, the AI voice agent can always transfer the call to someone who needs more help or is having a serious problem.
Elevate your customer experience
Another reason to use an AI receptionist is to improve the quality of the overall services you offer to customers. When someone calls your office, they will get an answer, and the prompt response of the AI receptionist ensures calls never go to voicemail. AI responses are also accurate and aligned, and there are fewer chances of human errors.
Should you get away with your real front desk receptionists?
Probably that is not the best idea. Instead, consider blending the best of both options. Using an AI receptionist ensures you always have help and don’t have to bother about your staff leaving the desk. On the other hand, real receptionists can continue to handle more complex issues or matters that need human intervention. Today, more companies are choosing the model as it helps keep costs in check without compromising on customer service.
More business, better competitive edge
Having an AI receptionist shows that your business cares and happy customers will bring more business and recommend the company further. A virtual front desk also gives you a competitive edge, where you can continue to receive calls and capture all leads instead of callers looking for alternatives when calls go unanswered.
Check online to find top-rated AI receptionists, and before you choose one, always look at features, pricing, and uptime. You want to be sure the service provider allows you to control responses and scripts.
